SHIPPING
TIME
Same-day order fulfilment is available for most parts and stock engines if order is received by 2pm EST. - Most
parts and stock engines are shipped within 24 hours. Racing engines have
anywhere from a few days to several week lead times. Be advised that the spring/summer season is our busiest time for racing engines. Some parts (especially racing) may take 1-2 weeks before shipping. We will try to notify you via email and/or phone call of an unusual delays. Orders are
shipped via FedEx or US Postal Service mail.
- We
are located in Michigan (48390). Most orders to Michigan or Ohio take 1 day;
orders to the East coast or Midwest take 2 days; orders to the deep South,
plains states, and Southwest take 3 days. Orders to the West coast typically
take 4 days. We do offer reasonable overnight and 2-day rates.
- FedEx no longer offers money-back guarantees for 2-day shipping to arrive within 2 days. Most shipments are not effected, but if a package does not arrive within the 2-day time frame, there will be no shipping cost refunds.
- International
shipments typically take 3 to 5 days by FedEx. However, this can change due to
a lot of factors. USPS International orders take 2+ weeks.
- We are not open on weekends. Any orders placed after hours on Friday through Sunday will not be processed until Monday.
SHIPPING
COST
- Shipping
cost is based on weight and selected carrier (FedEx or USPS). The shopping cart
will automatically calculate the shipping charges when you check out. GROUND & 2-DAY
SHIPPING IS MONDAY TO FRIDAY DELIVERY ONLY.
- For
Canadian shipments, we only recommend FedEx Express (Priority or Economy) or
USPS. FedEx Ground, while the cheapest, may bill you additional brokerage fees.
INTERNATIONAL
INSURANCE & DELIVERY GUARANTEES
- We
are not responsible for any duties, taxes, or fees (brokerage, etc.) for
international shipments. We are not responsible for items held up, lost, or
confiscated by foreign customs or other government agencies.
- Purchaser assumes all risk once shipment is delivered to the custom agency, broker, or
postal service of the destination country. If a package is returned because
of non-delivery, shipping charges are not refundable. This includes
failure to clear customs, failure of customer to pick up, failure of postal
service/customs to notify customers, broker issues, failure of payments for
taxes/duties, etc.
- We
cannot file claims or initiate any investigations into non-delivery until 60
days have passed.
- MAXIMUM INSURED AMOUNT FOR INTERNATIONAL FEDEX SHIPMENTS IS $500. PURCHASER ASSUMES ALL RISK BEYOND $500.
- NO
INSURANCE OR OTHER DELIVERY GUARANTEES ARE PROVIDED FOR ANY SHIPMENT TO FORMER
EASTERN BLOCK COUNTRIES (Russia, Ukraine, Poland, Romania, Latvia, Lithuania,
Hungry, etc.).
- NO
INSURANCE OR OTHER DELIVERY GUARANTEES ARE PROVIDED FOR ANY COUNTRY ON THE
AFRICAN CONTINENT (including South Africa).
SHIPPING
DAMAGE & LOST PACKAGES
- We
make every attempt to package and/or repackage to prevent any damage. However,
once the shipment/package leaves our facility, we are not responsible for any
damages or loss due to shipping and/or handling. In the event of damage, we
will need to file a claim with FedEx (or other shipping company). It is
recommended that you take pictures of the damaged area and all packaging. You
should not throw away any packaging and/or use the item until the claim is resolved.
NR Racing will file the claim for you; however, once again, we will not be
responsible for any damage and are unable to provide any free repair parts or
reimbursement for parts or labor. DO NOT FILE A CLAIM DIRECTLY WITH FEDEX. If
you do, FedEx may not reimburse you, and NR Racing will be unable (and
unwilling) to assist. Please contact us directly.
- There is no insurance or
delivery guarantee when using USPS. The purchaser assumes all risk if USPS is
used.
- Refused
Shipments:
Refused shipments are subject to a 20% handling fee in addition to the actual shipping
charges.
- Undeliverable shipments that are not the fault of NR Racing (wrong address given, receiver
not available, etc.) will be charged a re-delivery fee.
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